HELPDESK

Level Up with

Real-Time Insights

Configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster.

Team

Excellence

Collaborate to address support tickets with multiple assignments or mentions. Helpdesk includes out-of-the-box reports to monitor the performance of your support team and analyse ticket traffic (including open and closed tickets).

Knowledge

Base

Reduce ticket load by creating crisp help articles and FAQs, so that your service team can work on the complex issues that need their attention. This not only expands your knowledge base, but also empowers your customers to find solutions without having to wait for an agent.

Bill of Material

(BOM)

Helpdesk makes it easy to convert all interactions into data so your support team doesn't have to juggle between apps. With Call Popup, you can receive live notifications of incoming calls on your desktop.

Service Level

Agreement

Personalize your customer experience with SLAs (for your support policy, response and resolution times, etc) based on the expectations you set with customers. You can track fulfilment or failures to improve your support process.

Scheduling Maintenance Visits

Using the Maintenance Schedule feature, you can avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.

Automate

Ticket Assignments

Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team. This leaves more time to respond to customers, empowering your SaaS help desk to meet commitments on time.

Customer

Portal

Level up your interaction with your customers. Your clients can track the status of their issues and your team's correspondence in Helpdesk's Issue Portal. Just invite customers and let them benefits from transparency by opening sales orders, tracking shipments via delivery note status, raising issue tickets, and tracking resolution details.

On-The-Fly Customizations

Map your most important data by adding custom fields in your forms. Customize form behaviour by auto-fetching values, hide fields based on user roles, and create custom print formats all without a single line of code.

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